Free book database download A Guide to Customer

A Guide to Customer Service Skills for the Service Desk Professional. Donna Knapp

A-Guide-to-Customer-Service.pdf
ISBN: 9780538748537 | 512 pages | 13 Mb

• A Guide to Customer Service Skills for the Service Desk Professional
• Donna Knapp
• Page: 512
• Format: pdf, ePub, fb2, mobi
• ISBN: 9780538748537
• Publisher: Cengage Learning

Download A Guide to Customer Service Skills for the Service Desk Professional

Free book database download A Guide to Customer Service Skills for the Service Desk Professional by Donna Knapp 9780538748537

Overview

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk. Read More Show Less

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